Shipping, returns & refunds
Last updated: 27 July 2026
Shipping area and cost
We currently deliver only within the United Arab Emirates. Standard UAE delivery is free. No standard-delivery charge is added during checkout. We do not advertise international delivery.
Handling and delivery
Orders are checked before dispatch. We confirm stock and the estimated delivery date using the contact information supplied with the order. Delivery time depends on the emirate, remote-area access, weekends and public holidays. Any exceptional delay will be communicated before dispatch.
Order inspection
Inspect the parcel and device promptly after delivery. If the parcel appears damaged, record photographs before opening where possible and contact us immediately.
Return window
Contact us within 7 calendar days of delivery if you receive the wrong item, the device is materially different from the listing or condition confirmed before purchase, the item is damaged in transit, or it has an undisclosed functional fault. Do not ship a return until Telvora Mobile provides return instructions.
Return conditions
The returned device must include the supplied items and must not have new physical damage, liquid damage, unauthorised repairs, account locks or misuse after delivery. We may decline a return when inspection shows damage or a condition not present at delivery. This does not limit mandatory UAE consumer rights.
Refund timing
Approved refunds are arranged after the returned item is received and inspected. For Cash on Delivery orders, the approved refund method and expected processing time are agreed with the customer in writing.
Start a return
Email sales@telvoramobile.com or WhatsApp +971 50 318 3267 with the order reference, product name, reason, photographs and any relevant video.