Privacy policy
Last updated: 27 July 2026
Information we collect
We collect information customers voluntarily provide for an order or enquiry, including name, email, phone number, delivery address, emirate, order items and support messages. Optional marketing signup is not required to browse or place an order.
How we use information
We use customer information to process orders, arrange delivery, prevent abuse, answer enquiries, handle returns and refunds, and maintain business records. Marketing emails are sent only when the customer has opted in.
Payments
Cash on Delivery orders are recorded with the information needed to fulfil and support the order. We never ask customers to send card details, passwords or one-time security codes by email, chat or telephone.
Analytics
Google Analytics may collect device and usage information to help us understand website traffic and improve the store. Google may use cookies or similar technologies according to its own privacy terms.
Sharing and retention
Information may be shared with delivery and payment providers only as needed to fulfil an order. We do not sell customer contact information. Records are retained only as reasonably required for orders, support, fraud prevention and legal obligations.
Your choices
Contact sales@telvoramobile.com to ask about your information or unsubscribe from marketing messages.